Служба поддержки
Контакты по застройщикам
Учетные записи
Добавить пользователя
Добавить агентство
Добавить квартиру
Вознаграждения
Таблица вознаграждений
Авансирование
Образовательные курсы для агентов
Обучения
Вебинары
Брокер-туры
Информация
Агентствам
Застройщикам
Контроль качества
Карьера
Офисы TrendAgent
Сверка
Контакты
SkillAgent
Support service
Developer contacts
Accounts
Add user
Agency registration
Add apartment
Motivation
Payment percentages
Advance payment
Educational courses for agents
Trainings
Webinars
Broker tours
Information
For agencies
For developers
Quality control
Career opportunities
TrendAgent offices
Check
Contacts
Quality Control
How your feedback improves TrendAgent service
We carefully analize each deal and strive to improve our processes and competencies of the team. CSAT is an important metric which helps us to estimate the real level of service through our partners' eyes.
We estimate and take stock each week
- employee rating
- TrendAgent offices rating
- rating for each position
Thus, each member of our team is motivated to show the best result on their zone.
- TrendAgent offices rating
- rating for each position
Thus, each member of our team is motivated to show the best result on their zone.
Making conclusions
Based on feedback:
- we implement new quality standards
- reward and encourage the best employees
- work on mistakes
We also build strong relationships with our partners - Developers, Banks and Insurance companies, working on each unusual situation in details. To make all the links in the chain work perfectly.
- we implement new quality standards
- reward and encourage the best employees
- work on mistakes
We also build strong relationships with our partners - Developers, Banks and Insurance companies, working on each unusual situation in details. To make all the links in the chain work perfectly.
Metrics today
94% of our partners rate our work as Perfect and Good, but we are perfectionists and thrive to 100%. And that means we have the space to grow. Your feedback helps us to set the right vectors for the further development.
CSAT - customer satisfaction score
Best empoyees in aspect of service.
II quarter of 2023 results
II quarter of 2023 results
Our partners' feedback
How it works
You book an apartment on TrendAgent
Booking request
1
Your feedback is strictly anonymous and is only seen by quality control department
Rate work
3
Due to your ratings we make new quality standards and increase the level of service in our work with partners
Conclusions
4
You may rate the quality of work on every stage of a deal
Deal
2